Privacy policy

1. Who we are

Westcountry Fire Protection Ltd trading as ICAN Mobility (“we”, “us”, “our”).
Registered in England and Wales no. 05336858
Registered office: 300 Union Street, Torquay TQ2 5QZ
VAT No: GB 867 0600 22
Email: info@icanmobility.co.uk Tel: 01803 653465

We are the data controller for information collected through this website.

2. What we collect

  • Contact details (name, address, phone, email)

  • Order and payment information (processed securely by Shopify Payments / PayPal)

  • Mobility-related eligibility forms (e.g. VAT relief declarations)

  • Website usage data (cookies, analytics)

3. How we use it

  • To fulfil orders and deliver products

  • To handle payments and provide invoices

  • To meet legal and tax obligations (VAT records etc.)

  • To communicate with you about orders, repairs or returns

  • For analytics and site improvement (using aggregate data only)

4. Lawful basis

Processing is based on contract performance, legal obligation, or our legitimate interest in operating the business.
Marketing emails are sent only with your consent (opt-in).

5. Sharing data

We share data only with trusted processors such as Shopify, PayPal, couriers and IT service providers. They process data under contract and only as instructed by us.

6. Storage & retention

  • Order records: 6 years for accounting and tax purposes

  • Marketing data: until you unsubscribe

  • VAT relief forms: maintained as required by HMRC

7. Your rights

You may request access, correction, deletion, restriction or transfer of your personal data. You may withdraw consent for marketing at any time.
To exercise these rights, email info@icanmobility.co.uk 
If you believe we have misused your data, you can complain to the ICO (www.ico.org.uk).

8. Cookies

Our site uses Shopify’s essential cookies and analytics cookies for performance monitoring. You can manage cookies through your browser settings.