Warranty Description

1. Accepted documents

A purchase invoice or a warranty card.

Please note that bank statements are not accepted as proof of purchase.

 2. Warranty Coverage:

• Main frame structure
• Electrical and mechanical components
• Electric control system and controller
• Motor and gearbox
• Charger
• Connectors
• Battery (Special coverage: as a consumable item, the battery is warranted for 6 months from the date of purchase.)

 3. Exclusions from Warranty:

• Normal wear and tear of ABS shrouds
• Wear and tear, including but not limited to coating and plating surfaces, natural fading of resins, etc.
• Consumable items, including but not limited to tires, upholstery, seat covers, and lubricants
• Damage caused by improper operation, accidents, or negligence
• Damage resulting from inadequate maintenance or improper storage
• Damage due to unauthorised modifications
• External factors, including but not limited to pharmaceuticals, bird droppings, acid rain, flying stones, or metal particles
• Natural disasters, including but not limited to typhoons, floods, fires, and earthquakes

 Please notify iCAN Mobility within 14 days if any issues are identified.

Delayed reporting may result in the warranty being void.

How to claim Warranty

 If you experience any issues with your mobility scooter during the warranty period, please follow the steps below to make a warranty claim:

 Step 1: Contact Customer Support

Reach out to our Customer Service Team to report the issue. You can contact us via:

• Phone: +44 01803 653465
• Email: info@icanmobility.co.uk

Please have the following details ready:

Your full name and contact information

Proof of purchase (invoice or order confirmation) or Warranty Certificate

A clear description of the issue

Photos or videos showing the fault (if applicable)

Step 2: Warranty Assessment

Our team will assess the information provided and determine whether the issue is covered under warranty. We may request additional information if necessary. This step will usually be done within 2 working days.

Step 3: Repairing

For Powered Wheelchairs or Class 2 Mobility Scooters:

We will carry out repairs in our central depot. We will either repair or replace the faculty scooter.

Please Note: To maintain your warranty coverage, we recommend retaining the original packaging throughout the warranty period. If the original box is lost, damaged, or disposed, customers will be responsible for sourcing suitable packaging. Alternatively, we can supply a replacement box for an additional cost.

Once the scooter is packed, we will send our courier to pick up.

Once the item is received at our service center, we will inspect it.

If the fault is confirmed and covered under warranty, we will proceed with a free repair, replacement, or refund, as appropriate.

If the issue is not covered under warranty, you will be notified and may be responsible for collection or inspection fees. An inspection report will be sent out indicating the reason for the warranty void.

 For Class 3 Mobility Scooter:

Repairs will be coordinated by our technician team. Depending on the nature of the issue, repairs may be carried out at your home if the fault is minor. If the issue cannot be resolved on-site, the scooter will be transported to our service depot for further inspection and repair.

 Step 4: Completion

We will keep you informed throughout the process and provide a written confirmation of the outcome. Resolved items will be returned to you as soon as possible.